At Dhul Mitti, each piece is carefully handcrafted and quality-checked before dispatch.
We hope you love your purchase - but if something isn’t right, we’re here to assist.

Exchange Policy 

We offer a 2-day exchange window from the date of delivery.

To be eligible:

• The product must be unused

• Returned in original packaging

• All tags, warranty cards, and accompanying materials must be included

Due to the fragile nature of our products and the complexities of reverse logistics, we do not offer returns or replacements on certain categories. Please review product details carefully before placing your order. For the ceramic edit, we do not offer exchange, return or refunds

Refunds

We do not offer monetary refunds.

If an exchanged product is unavailable, a credit note for the product value will be issued.
This credit note can be redeemed on future purchases from our website.

Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, incorrect, or incomplete order, please contact us within 48 hours of delivery.

To help us resolve the issue efficiently, we recommend recording a video while opening the package.
The video should clearly show:

• The unopened outer packaging

• Shipping label

• Tax invoice

• Visible condition of the product

Once reviewed and approved, we will arrange a replacement at no additional cost.

Return Shipping

For exchanges based on personal preference, reverse shipping charges will be borne by the customer.

Pickup timelines may take approximately 5–8 working days, depending on your location.

How to Initiate a Request

Please contact us within the eligible time frame:

WhatsApp: +91 9082318431
Email: support@dhulmitti.com

Our team will guide you through the next steps.