Privacy Policy

At Dhul Mitti, we value your privacy and are committed to protecting your personal information.
We collect data such as your name, contact details, and address solely to process your orders and enhance your shopping experience.

Your information is kept confidential and is never shared with third parties, except as required for shipping or payment processing.

We use secure payment gateways and SSL encryption to protect your data.

Privacy Policy

Effective Date: 1/04/2026

At Dhul Mitti, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, disclose, and safeguard your information when you visit our website, place an order, or interact with our services.

Information We Collect

We may collect the following information:

  • Full name

  • Email address

  • Mobile number

  • Billing and shipping address

  • Payment-related information (processed securely through our payment partners)

  • Order history and purchase details

  • IP address, browser type, device information, and website usage data

  • Any information voluntarily shared through customer support, reviews, or contact forms

How We Use Your Information

Your information is used to:

  • Process and fulfil your orders

  • Arrange shipping and delivery

  • Process payments securely

  • Provide customer support and after-sales service

  • Communicate order confirmations, shipping updates, and service-related notifications

  • Improve our products, website, and customer experience

  • Detect and prevent fraud, unauthorized transactions, and misuse of our services

  • Comply with applicable legal and regulatory requirements

  • Send promotional offers, newsletters, and marketing communications (only where permitted by law or with your consent)

Payment Security

Dhul Mitti does not store your complete debit card, credit card, net banking, or UPI credentials on its servers. Payments are processed through trusted third-party payment gateways that use industry-standard security measures and encryption to protect your financial information.

Data Security

We implement appropriate technical and organizational safeguards, including SSL encryption and secure servers, to protect your personal information against unauthorized access, alteration, disclosure, or destruction. While we strive to use commercially acceptable means to protect your information, no method of electronic storage or internet transmission is completely secure.

Sharing of Information

We value your trust and do not sell, rent, or trade your personal information.

Your information may be shared only with:

  • Courier and logistics partners for order delivery

  • Payment gateway providers for payment processing

  • Technology and service providers supporting our website and business operations

  • Government authorities or law enforcement agencies when required under applicable law or legal process

All such third parties receive only the information necessary to perform their services.

Cookies and Website Analytics

Our website may use cookies and similar technologies to:

  • Improve website functionality

  • Remember your preferences

  • Analyse website traffic and visitor behaviour

  • Enhance your shopping experience

You may disable cookies through your browser settings; however, certain website features may not function properly.

Marketing Communications

If you subscribe to our newsletters or promotional updates, we may send you information about new collections, offers, exhibitions, and other brand updates. You may unsubscribe from these communications at any time using the unsubscribe link provided in our emails or by contacting us directly.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

Your Rights

Subject to applicable laws, you may request to:

  • Access the personal information we hold about you

  • Correct inaccurate or incomplete information

  • Update your personal details

  • Request deletion of your personal information where legally permissible

  • Withdraw consent for marketing communications

Requests may be made by contacting us using the details below.

Third-Party Links

Our website may contain links to third-party websites. Dhul Mitti is not responsible for the privacy practices, content, or policies of those external websites. We encourage users to review their respective privacy policies before sharing personal information.

Children's Privacy

Our products and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.

Changes to this Privacy Policy

Dhul Mitti reserves the right to modify or update this Privacy Policy at any time. Any changes will be posted on this page along with the revised effective date. Continued use of our website after such changes constitutes acceptance of the updated Privacy Policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:

Dhul Mitti
Email: support@dhulmitti.com

We are committed to addressing your queries promptly and responsibly.