Frequently Asked Questions

For further assistance, our team is available at
support@dhulmitti.com | WhatsApp: +91 90823 18431
Monday to Saturday, 11:00 AM – 6:00 PM IST

Orders & Payments

Which payment methods are accepted?
We accept all major debit and credit cards, UPI, net banking, and other secure payment options available at checkout.

Can I modify or cancel my order?
If your order has not yet been dispatched, we will do our best to accommodate your request. Once dispatched, orders cannot be cancelled.

Will I receive confirmation of my purchase?
Yes. An order confirmation is shared immediately upon purchase, followed by tracking details once your order is on its way.

How long does delivery take within India?
Orders are dispatched within 24 hours of payment verification. Estimated delivery is 4–12 business days after dispatch, depending on your location. All orders ship from Mumbai.

Is shipping complimentary?
Yes. Shipping is complimentary on all orders within India, with no additional charges at checkout.

Do you ship internationally?
At present, we ship within India only.

Which courier partners do you work with?
We work with trusted logistics partners including Blue Dart, Delhivery, and other reputable carriers selected by delivery location.

Will I receive tracking details?
Yes. Tracking details are shared as soon as your order is dispatched.

Returns & Exchanges

Do you offer returns or refunds?
We offer a 2-day exchange window from the date of delivery on our Metal Collection. Due to the fragile nature of ceramics and the nature of candles, exchanges, returns, and refunds are not available on the Ceramic and Fragrance Collections. Monetary refunds are not provided.

What if my product arrives damaged or defective?
Please contact us within 48 hours of delivery with clear photographs or an unboxing video. Once reviewed, we will arrange a replacement at no additional cost.

Who bears the return shipping cost?
For exchanges based on personal preference, reverse shipping charges are borne by the customer.

What condition must the product be in?
The item must be unused, returned in its original packaging, with all tags, warranty cards, and protective materials included.

Product & Care

Are your products handcrafted?
Yes. Each Dhul Mitti piece is individually cast and hand-finished. Subtle variations in tone and texture are inherent to the craft process.

Will the metal change over time?
Natural metal may develop a gentle patina with time. This is a characteristic of authentic material and part of its evolving beauty.

Can your vases hold fresh flowers?
Yes. We recommend using a separate inner container to preserve the finish of the metal surface.

Warranty

Do your products include a warranty?
All Dhul Mitti pieces are covered by a 6-month warranty against manufacturing defects.