Shipping and Delivery

Every Dhul Mitti piece is carefully prepared and dispatched with attention to detail — from our studio to your space. We work with trusted logistics partners to ensure your order arrives safely and in excellent condition.

Order Processing
Once your payment is successfully verified, your order is processed within 24 hours, excluding Sundays and public holidays. You will receive tracking details as soon as your order has been dispatched.

Shipping Within India
Shipping is complimentary on all orders within India. All delivery charges are included in your purchase — there are no additional fees at checkout.

Estimated delivery is 4–12 business days after dispatch, depending on your location. All orders are shipped from Mumbai. Timelines may vary slightly during festive or peak periods.

International Shipping
We currently ship within India only.

Packaging
Each piece is packed in signature protective packaging designed for fragile décor, with additional cushioning for ceramics and glass.

Delivery Attempts
Our courier partners make up to three delivery attempts. Please ensure the contact number provided at checkout is reachable. If delivery cannot be completed, the order is returned to us and re-shipping charges may apply.

Damaged or Missing Deliveries
If your parcel arrives damaged, please record a video while opening the package and contact us within 48 hours of delivery. See our Returns and Exchanges page for the full process.

Order Changes & Cancellations
If you need to make changes to your order, contact us at the earliest at support@dhulmitti.com. Once an order has been dispatched, it cannot be cancelled.

Contact Us
Email: support@dhulmitti.com
Phone / WhatsApp: +91 90823 18431
Monday to Saturday, 11:00 AM – 6:00 PM IST